ProfileHCC at headspace Chatswood – Penny Mills – Practice Manager
What is the name of your Organisation?
What programs / services do you provide?
Our primary focus is the Mental Health and wellbeing of Young People aged between 12 and 25. headspace provides support, information and services to these Young People and their families. At headspace allied health professionals, GP’s and other service providers offer psychology sessions for mild to moderate problems such as depression, anxiety, bullying etc as well as general medical health consultations, education and employment guidance, alcohol and drug counselling.
What software did you previously have in place?
Why did you change / implement new software?
ProfileHCC is the first Practice Management Software that we have implemented and used. headspace Chatswood is a new centre, which required software that catered for a broad range of health providers and services. We needed a system capable of entering the Young Persons details, appointment scheduling, capturing scanned referrals and letters, comprehensive case note recording, template letter creation and accurate billing and batching to Medicare.
Why did you select ProfileHCC?
To cater for the varied disciplines of professionals treating Young People at headspace Chatswood the chosen Practice Management software needed to be flexible, customisable and relevant to accurately identify the varied health concerns of the Young Person being treated. Most Practice Management Software Packages don’t offer this scope. Profile offers us the ability to do so.
Likewise, it is important that the processes around the recording and billing of consultations offer flexibility in a user friendly, ordered and logical way. Such processes as registering a Young Person and their details, booking appointments, scanning and saving referrals and letters, recording case notes, access to the case notes for review ( by other relevant service providers), billing and processing with Medicare all can be done effortlessly within Profile.
What planning / change management activities did you put in place before implementing ProfileHCC and did this work?
headspace Chatswood were very happy with the preliminary discussions and overall introduction to the ProfileHCC Practice Management Software. After a couple of follow up discussions it was evident that the software would meet our needs.
We needed to ensure that the preferred IT equipment that we were proposing to purchase met with the required specifications of ProfileHCC and would strongly recommend including the IT hardware provider/support company in preliminary and implementation discussions.
How many staff required training and how did this occur?
Initially, 7 headspace staff were requiring training and this was done on site over three training sessions. The first two training sessions were consecutive and the third was completed after a period of time using ProfileHCC giving an opportunity to determine any questions needed to be raised what further customisations needed to be made.
We have since had two additional staff members join the team as well as two Private Practitioners. Profile is very comprehensive and user friendly enabling straightforward “in house” training provided by existing staff.
Did you have any on-site support during the implementation?
Did you do any data transfer from any other software and how did this go?
Overall, how did the implementation of ProfileHCC go?
Overall the establishment, customisation and implementation of Profile was very satisfactory.
What would you do differently if you were to do this all again?
I would recommend requesting a physical demonstration of the software – it is much easier to evaluate whether product is appropriate for the service if you are able to see the capabilities and explore the features for yourself. The original Infrastructure spec sheet provided was outdated and the Information Technology (IT) requirements needed to be upgraded.
Any other comments?
We have a support and Maintenance agreement with Intrahealth that enables us to call through business hours for telephone support. The response to our calls and resolution of queries has been prompt and effective. I would particularly like to comment on the quality of the support team.
Not only are they quick to respond to our calls and emails, but friendly and cooperative – nothing is too much trouble and the team persist until a solution is found.
30 Devonshire Street Chatswood
Phone: (02) 8021 3668 Fax: (02) 8021 7410
Mobile: 0418 634 980